Trend Watch: How AI Empowers career readiness in the Public Sector

The Public Sector is undergoing a digital transformation to deliver secure, reliable, and easy-to-use digital services to advance digital service delivery, cyber security, and privacy. More importantly, they are enhancing their talent recruitment and career readiness programs. 

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The Canadian Government announced their digital transformation plan, including a strategic plan to create a digital-first workforce by focusing on attracting, retaining and allocating digital talent and developing skills for digital delivery, along with data literacy and cyber security. 

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The integration of Artificial Intelligence (AI) plays a significant role in pushing digital transformation forward. Here are some ways in which AI can assist with Public Sector career readiness and development programs:

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• Skill Assessment and Gap Analysis: AI-powered tools such as Thrive’s Career Path Explorer can assess employees' current skill levels and identify any gaps between their existing skillsets and the skills in demand in their desired roles. Identifying skill gaps helps employees plan a path to career growth.
• Personalized Learning: Each individual has their own career goals, and once they have assessed their skillsets, they can utilize AI to recommend upskilling and reskilling learning opportunities that are custom-tailored to each employee. AI tools (such as the Career Path Explorer) can analyze an employee's skills and career goals to create personalized learning recommendations. Coupled with the Thrive Marketplace, which offers over 8 partnered learning platforms such as Coursera, LinkedIn Learning and Udemy, employees can complete relevant courses, training programs, or resources tailored to their specific needs. 
• Job Matching and Career Path Recommendations: AI has been used to aid in job searching and saving. Now it can take the guesswork out of applying for a new role or finding a role within an individual’s organization. AI can employees' profiles, qualifications, and career aspirations to suggest suitable job opportunities and career paths. Plus, AI can enable resume-building tools, like the Thrive Resume Builder to make suggestions on content to help applicants stand out.
• Workflow Optimization and Automation: AI technology can automate repetitive and mundane tasks, freeing up employees' time to focus on higher-value activities. By automating routine tasks such as data entry, report generation, or scheduling, employees can dedicate more time to developing their skills, engaging in strategic work, and pursuing career advancement opportunities.

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Utilizing AI in career readiness tools can provide personalized learning experiences, identify skill gaps, offer targeted guidance, and optimize various aspects of professional development.

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By leveraging AI technologies, employees can acquire the necessary skills, adapt to changing work environments, and pursue successful and fulfilling careers. The Public Sector can benefit from data-driven decision-making, process automation, citizen engagement, predictive analytics, efficient resource allocation, enhanced cybersecurity, and continuous skill development.

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These advancements enable public sector employees to stay ahead in their careers, deliver effective public services, and contribute to the betterment of society.